Plans change. The weather turns. Sometimes life just gets in the way, and you need to cancel an event. When that happens, here’s exactly what to do and what happens on your end.
Step 1: Notify us right away
Contact our customer support as soon as you know. We may have already run promos for your event, so telling us quickly helps us pull those fast.
Step 2: Notify your attendees
You can download the emails of everyone who purchased a ticket, then reach out directly to let them know the event’s been cancelled.
Step 3: Update your listing, your way
You can either archive the event completely, or update the event image to a cancelled notice and pull tickets off sale.
Step 4: Refund every ticket
Log in to your Stripe account, and make sure your balance can cover the refunds. With a push of a button, you can refund every purchase automatically. No chasing, no spreadsheets.
Cancellations happen, but so do incredible events.
Ready to host your own? CultureTix makes it easy, from setup to sold out.